| For Immediate Release September 16, 2009 |
Contact: Molly Wagner 703.849.0307 mwagner@dewberry.com |
New CTCA at Western Regional Medical Center Complete in Arizona
Fairfax, VA
Patient, Family Empowerment Key to Facility Design
Construction is complete on the new Cancer Treatment Centers of America (CTCA) at
CTCA at
During design, PSA-Dewberry’s team met regularly with administrators, department heads, and patients through a series of patient focus group meetings. Patients and their families were empowered with establishing design criteria that they believed would be critical to their own satisfaction and healthy outcome, resulting in such features as larger patient rooms and streamlined clinical configurations. The design team also worked with hospital staff to conduct “lean thinking” exercises that would test the efficiency of the hospital and reveal strategies that would improve throughput and reduce travel distances for patients and staff.
“At other facilities, patients visiting the clinic move from the waiting room to various exam rooms multiple times a day to see different providers,” says Elizabeth Acord, director of lean operations for CTCA at
“At Western, the clinic was conceptually and architecturally designed so that the patient is literally surrounded by a team of care providers who come to the patient instead of the patient coming to them,” Acord adds. “Appointments are scheduled so that the patient stays in one exam room, increasing communication between providers and decreasing patient steps to 86 steps, or a 75% improvement. As a result, our patients wait less and when they don’t feel well they are not asked to move around and sit in waiting rooms.”
Design of the new hospital was based on the similarly sized
The new complex in Goodyear includes 14 of the multi-organizational service units along with surgical suites, state-of-the-art radiation therapy, infusion, outpatient clinics, rehabilitation and physical therapy, imaging, and on-site residential accommodations for patients and their families. The patient rooms are also designed for family-centered care, with a family zone that allows for overnight stays.
With a patient base that consists largely of outpatients, a spacious clinic provides consultation and examination rooms specifically for medical oncology, radiation oncology, PNI, internal medicine, pulmonary function testing, pain management, surgery, endoscopy, mind/body medicine, nutrition, naturopathic medicine, and additional practices. This “home base” offers patients easy access to scheduling, registration, and individual care management teams.
CTCA at
The project was completed on a fast-track basis, with overlapping design and construction spanning just 19 months. In addition to PSA-Dewberry, design and construction team members included the Stonebridge Group of
About Cancer Treatment Centers of America®
Founded in 1988, Cancer Treatment Centers of America (CTCA) provides a comprehensive, patient-centered treatment model that fully integrates traditional, state-of-the-art medical treatments with scientifically supported complementary therapies such as nutrition, naturopathic medicine, psychological counseling, physical therapy and spiritual support to meet the special, whole-person needs of advanced stage cancer patients. With a network of cancer treatment hospitals and community oncology programs in
